Merchandise sales terms and conditions
Thank you for considering purchasing merchandise from our website, which are subject to the following Terms and Conditions.
Purchases can only be accepted for Australian residents. All prices displayed are in Australian dollars and include GST.
The website purchase will include a packaging and shipping fee, which will cover the dispatch of the merchandise to you. We will normally send packages via courier to residential or commercial addresses and by Australia Post to PO Boxes. If you would prefer we sent by Australia Post to residential address, please add a comment at checkout. Please provide full address details to enable speedy delivery, especially if delivering by Courier to a business address.
You may also elect to collect your merchandise from the Distillery, (for no charge). We will hold the merchandise for 30 days, unless you advise a collection date in the future, after which the merchandise will be forfeited to the Distillery. Please present a copy of your purchase at the Distillery to authenticate your identity at collection, or to authorise pickup by an agent.
Website orders will be dispatched typically within 3 business days. If any unexpected delays occur, we will contact you. We expect deliveries to take between 3 to 10 business days to reach you, but possibly longer in remote locations.
We will refund or exchange merchandise when it is defective or damaged. You must inform us within 7 days of receipt of the merchandise to request either a refund or refund. The damaged or defective goods must be returned to us. Please contact us to discuss and arrange a refund or exchange.
All order enquires (including exchange or refunds) to: email firstname.lastname@example.org, or phone us (03) 63 919 140.
Please return all merchandise to:
Launceston Distillery, PO Box 525, Prospect, Tasmania 7250,
Or by courier to: Launceston Distillery, Hangar 17, 287 Evandale Road, Western Junction, Tas 7212
For Customers located in Tasmania please contact us at Launceston Distillery.
For Customers located in Australian mainland states, please contact Alba Whisky (https://www.albawhisky.com.au/).